Support
Get help with PocketLLM. Find answers below or contact us directly.
PocketLLM is launching soon
PocketLLM has not been released yet. The answers below describe how the app will work at launch, including planned pricing and subscription details. Join the launch list to be notified the day it ships.
Frequently Asked Questions
What devices does PocketLLM support?
At launch, PocketLLM will run on iPhone and iPad with iOS 18.0 or later. For best performance, we recommend iPhone 12 Pro or newer (devices with 6 GB+ RAM). Older devices will be able to run smaller models like SmolLM2 (135M).
How much storage do AI models need?
Model sizes range from 80 MB (SmolLM2 135M) to about 2.5 GB, depending on the model. You can download and delete models at any time from Settings.
Does PocketLLM work offline?
Yes. Once you download a model, all AI processing happens on your device. You can chat in airplane mode with no internet connection.
Is my data really private?
Yes. PocketLLM never sends your conversations to any server. All processing is on-device. We don't collect accounts, emails, analytics, or any personal data. Conversations are encrypted with AES-256-GCM and stored only on your device.
How do I upgrade to Pro?
Open PocketLLM, go to Settings, tap your current plan (e.g., "PocketLLM Free"), then tap "Upgrade to Pro." You can choose quarterly ($9.99 every 3 months) or annual ($29.99/yr, save 25%). Eligible new subscribers can receive a 1-week free trial. Prices shown are US reference prices; the app displays your local price.
How do I cancel my subscription?
Subscriptions are managed through the App Store. Go to iPhone Settings > your name > Subscriptions > PocketLLM Pro > Cancel Subscription. You'll keep Pro access until the end of your current billing period.
How do I restore purchases on a new device?
Open PocketLLM, go to Settings, tap your plan, then tap "Restore Purchases." Your Pro subscription will be restored automatically if it's still active.
A model download failed or is stuck. What should I do?
Check your internet connection and available storage. Then open Settings > Model Management and use Resume if it is available, or retry the download. Model files come from PocketLLM’s Cloudflare-hosted CDN or Hugging Face and can take several minutes to transfer.
Why are responses slow or lower quality?
Response speed depends on your device and model size. Smaller models (SmolLM2, Qwen 0.5B) are faster but less capable. Other models, including MiniCPM5 and Granite, offer different quality and performance tradeoffs and may require more memory. Try a different model if performance doesn't meet your needs.
Contact Us
Email Support
For bug reports, feature requests, or any questions:
[email protected]
We typically respond within 24 hours.